FAQ

If you've got questions, we've got answers!

How will I know what my logo will look like?

Once you place an order, we’ll send you a proposal including a proportional picture of your mat and pricing information which you must approve before production.

How long does it take to get my floor mat?

The typical lead time is 10 business days from the time we receive your approved proposal until you get your mat.

What about rush orders?

We treat every order as a rush order. However, we can make special shipping arrangements – beyond our typical UPS ground service – at customer expense.

What is your warranty?

Because floor mat longevity depends on proper cleaning, wear, environment, and customer care, it’s hard to determine a reasonable “lifetime”. Call us immediately with any mat or imprinting imperfections and we’ll handle them fairly and professionally.

Do you have a return/cancellation policy?

Once you approve/fax back your proposal, all orders are final. That’s why we take such pains in assuring everything is fully communicated and agreed upon before production begins.

What designs work best?

Once you approve/fax back your proposal, all orders are final. That’s why we take such pains in assuring everything is fully communicated and agreed upon before production begins.

How do I pay for my order?

We mail your invoice when your order goes out. Payment is expected 21 days after shipment.